Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
Gather required documents
Track your claims progress
24 hours / 7 days a week
Glass or windscreen claim?
For eligible policy holders, after claiming online you'll receive a call-back directly from the glass repairer within 2 hours.
The GIO App makes claims on supported policies easy. It lets you:
Sounds pretty handy right?
Track your claims progress
Please note:
If the loss is caused by theft, you should notify the police and obtain a report.
Track your claims progress
24 hours / 7 days a week
Glass or windscreen claim?
For eligible policy holders, after claiming online you'll receive a call-back directly from the glass repairer within 2 hours.
The GIO App makes claims on supported policies easy. It lets you:
Sounds pretty handy right?
Gather required documents
Choose how you would like to make a claim from the options below.
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
If we need to, we'll check out your home or contents to assess the damage.
Repair, replace or payout
All sorted, you're back on track.
We'll check in with you to make sure you're happy with the outcome of your claim.
Track your claims progress
24 hours / 7 days a week
Please note: Claims online is not available for Strata Insurance
The GIO App makes claims on supported policies easy. It lets you:
Sounds pretty handy right?
Track your claims progress
Please note:
If the loss is caused by theft, you should notify the police and obtain a report.
Track your claims progress
24 hours / 7 days a week
Please note: Claims online is not available for Strata Insurance
The GIO App makes claims on supported policies easy. It lets you:
Sounds pretty handy right?
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
If we need to, we'll check out your home or contents to assess the damage.
All sorted, you're back on track.
We'll check in with you to make sure you're happy with the outcome of your claim.
A motor accident on the road is always a stressful time — but Compulsory Third Party (CTP) Insurance can help with the aftermath. CTP Insurance provides cover for people injured in a motor accident in NSW.
You may be entitled to receive treatment, care and income support benefits for up to 12 months regardless of who was at fault, or longer depending on your injury and responsibility for the accident.
If you’ve lost a relative or are a dependant of a person who has passed away as a result of a motor accident, you may be able to claim for funeral expenses and compensation.
Begin your claim
Make NSW CTP Insurance claim
Complete the relevant forms
Submitting your claim
What happens next
Some of the forms will need to be printed and signed. If you can’t print them, contact us on 13 10 10 and we can send the forms to you.
This form provides us important information about you, your injuries and your employment.
Have your GP complete this form if you wish to claim for income support payments as a result of a motor accident.
Complete this form to allow us to help cover the cost of funeral expenses if someone passes away as a result of a motor accident
This form can be completed for support for surviving eligible dependants of somebody who passes away as a result of a motor accident.
If you’re not at fault for the motor accident and have more than a threshold injury, you may be eligible to make a claim for common law damages (lump sum compensation). Complete this form if you would like to make a claim for damages – details of when you can lodge a claim for damages is set out in the form.
You can call us on 13 10 10, or 1800 795 277
We’re here to take your call 8:30am – 5pm AEST/AEDT Monday to Friday (excluding public holidays).
You can find our NSW CTP Insurance Privacy Statement online. This statement explains how we collect, hold, use and disclose
your personal information and who we share it with, and explains how we protect your personal information.
We know lodging a claim can be confusing at times. The below frequently asked questions can help you understand the process
What does my claim cover?If you have been injured in a motor accident in NSW, GIO is here to support you while you recover. Under the Motor Accident Injuries Act 2017 (NSW) you may be entitled to:
When you lodge your claim, you will be given a claim number. This number is uniquely yours and allows us to identify your claim. If your health care practitioner recommends treatment to optimise your recovery, and provided it is reasonable and necessary, we can cover these expenses. You or your GP and treatment providers can send us requests to fund treatment or reimbursement of out-of-pocket expenses. Simply quote your claim number when sending us these details.
What happens after I claim?We are committed to providing you access to benefits as quickly as possible. Your Claims Advisor will contact you within 3 business days of receiving your application and advise you of the next steps in the claim process.
How long do I have to claim?You should lodge your claim for statutory benefits as quickly as possible, and within three months after the date of the accident. If you want to claim payment for loss of earnings as a result of the accident, you need to lodge your claim within 28 days from the date of the accident in order to be paid from the day after the accident. If you don’t submit your claim within time, you will be required to provide a full and satisfactory explanation for the delay.
Different timeframes apply for compensation to relatives and damages claim.
My motor accident happened before 1 December 2017, what does that mean?In 2017, there were some changes made to the NSW CTP Scheme. If your motor accident occurred before 1 December 2017, call us on 13 10 10 and we can help you lodge your claim.